Processing your challenges to provide key solutions.
Technology Offerings
After understanding your specific requirements, we introduce our partners that will best serve your needs. We lead the discovery calls and act as a single POC for our clients.
Colocation
Colocation provides a secure data center environment for IT infrastructure. We partner with 25 providers who offer power, cooling, rack space, bandwidth, and more. With private AI and repatriation from the public cloud surging, Colocation space is in very high demand. Our interactive maps can expeditiously identify right space for your domestic or international infrastructure needs.
Connectivity
Connectivity encompasses wide area network (WAN), internet, point-to-point, voice, and more. It includes services from both traditional telecom and regional fiber providers. Singular Tech represents most Global Tier-1 providers; China Telecom, NTT, and Lumen as well as regional providers such as First Light, US Signal, Frontier and many, many others. Fiber and DIA: If you are looking for customer fiber builds - we are your partner! We will find the best carrier, work with you to design the ideal route and provide pricing. All we need is your service address and we can do the rest of the work!
CCaaS & CX
Contact Center as a Service is a SaaS solution that replaces your traditional brick-and-mortar Contact Center allowing agents and staff to work from any location. Benefits include built in redundancy, flexibility, and scalability. With over 60 providers including; Five9s, Talk Desk, Poly AI, Nice and AVAYA , Singular can recommend the platform that sings for your Contact Center Managers and Agents. Customer Experience (CX) Artificial Intelligence Solutions (AI) solutions augment UCaaS and CCaaS platforms by delivering intelligent self-service options for your customers, virtual assistance to human agents, and analytics engines to illuminate business insights within customer conversations, among other exciting ever-emerging benefits!
UCaas & Teams Calling
UCaaS is a managed PBX environment in the cloud that provides phone service to end users. It replaces on-prem BPX and well as SIP, PRIs and POTS lines. We have over 30 partners including Zoom, Ring Central, 8x8, Vonage and other lesser-known providers. Our UCaaS suppliers offer various alternatives to MS Calling Plans for enabling PSTN dialing with MS Teams.
Cloud
Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) are the top three public cloud platforms. When building and maintaining a public cloud environment, our clients often turn to Managed Services Providers (MSPs), for help with initial assessments and migrations, to ongoing security, compliance, backup, and DevOps, and all things in between. We partner with top-tier MSPs to help optimize your cloud environment and spend. Backup as a Service: Our MSPs also offer Backup as a Service (BaaS) wich protects your data, and typically allows for recovery of a file or server back to your on-prem environment. Disaster Recovery as a Service (DRaaS) protects your business, and allows for recovery of the entire IT environment (servers, storage, networking, apps, data) in the cloud. Other Cloud Offerings: Desktop as a Service (DaaS) provides virtual desktops to end users, allowing them to use any device Private Infrastructure as a Service (IaaS) provides virtual or physical servers on demand. Reducing the need for your own datacenter footprint. Email & Productivity a managed SaaS solution providing hosted email, web & desktop applications (word processing, spreadsheet, presentation, etc.)
Security
Security covers a broad range of partners and services from managed firewalls, and IDPS to DDoS mitigation and SIEM or we can find a provider to help untangling your Splunk environment. Singular helps you cut through the noise and lock things down. Managed Security Services - We help you evaluate, implement, and manage the tools modern security programs rely on, including: Cloud Access Security Broker (CASB) Data Loss Prevention (DLP) Next-Gen Firewall (NGFW) Remote Browser Isolation (RBI) Secure Web Gateway (SWG) Virtual Private Network (VPN) Zero Trust Network Access (ZTNA) One-time Pro-Services Engagements: Penetration Testing Vulnerability Scans Splunk Professional Services Security Assessments SASE Technologies: Aryaka SASE, Cato Networks, Cisco Meraki + Secure Connect, Cloudflare, Fortinet FortiGate Physical Security as a Service: Security Systems, Fire Systems, Access Control, Video Cameras and Video Monitoring